Why my payment failed?

When your card providing bank not access with online your payment may declined , you van use other card or PayPal option 

Where can I find product sizing information?

Product sizing varies between different brands and styles. Product size information can be found toward the bottom of each product detail page as shown in the image below. Unless otherwise specified sizing is in inches and is taken with the item lying flat, not wring or twist. Squeeze out excess water. To dry, lay flat on a towel, away from sunlight or heat.

Why did I only receive part of my order?

Don't worry, it's on its way! While we do our best to ship all orders in one package, there are times when orders will ship from multiple warehouses. If you did not receive multiple tracking numbers, please reach out to our customer service team for assistance.

Can I exchange my order?

We do not offer exchanges currently. If you’d like to make an exchange, simply return the unused goods back to us using our and make a new purchase for the item or items you want through our site.

Can I cancel or change my order?

We begin processing orders as soon as they are placed, for this reason we are unable to cancel or make changes to orders. 

How can I check the status of my order?

We know you can't wait to receive your order, which is why we will be sure to notify you when your order ships via email. 

How long will it take me to get my order?

Due to carrier delays, please allow up to 14 business days for your order to be delivered via our standard shipping method.

How can I pay for my order?

We are accepting debit and credits which online bank access by the banks, moreover we are accepting the PayPal also.

Can you ship internationally or process international credit cards?

Yes, we will and furthermore you can use PayPal option too 

Where are your products shipped from?

For all our customers we will ship the products from Japan and China.

Where is Online products based?

All products from Japan and from China

My discount code is not working, what do I do?

We are sorry you are having trouble checking out, please note that some discount codes require users to create an account on the site and be logged in upon check out to utilize the discount code.

What is the status of my order?

We have you covered! We will email you as items in your order ship, or if there are updates on the status of your order. Can't find the email? to check the status of your order. COVID-19 potential delivery delay: our carriers are currently experiencing delays in delivery. We apologize for the inconvenience this may cause.